CareerVillage.org is a globally recognized nonprofit dedicated to democratizing access to career information and advice for millions of underrepresented learners. We do this through crowdsourcing personalized career advice on our Q&A platform and with our new product, AI Career Coach, featured in Fast Company and Forbes and powered by a coalition of change-making institutions. If you are passionate about driving social change through innovative technology, have a keen understanding of the challenges faced by learners and job-seekers, and are driven by a strong mission, we invite you to keep reading!

Position Summary:

As the Partners Success Associate on the Partnerships team, you will play a key role in supporting the day-to-day operations, relationship management, and administrative tasks needed to ensure successful partner engagement and program delivery. You will work closely with our partners and internal teams to streamline processes, provide bilingual support, and contribute to the overall success of our partnerships.

This is a fantastic opportunity for someone looking to directly impact educational and career access, particularly for those with prior experience in nonprofit or education-related internships or jobs.

Key Responsibilities:

Partner Support & Engagement:
Provide day-to-day support for partners in both English and Spanish.
Assist in onboarding and maintaining communication with current partners.
Respond to partner inquiries, troubleshoot issues, and ensure timely delivery of services.
Support the development of bilingual resources and materials for partners.
Advocate for Partners internally by bringing their voice and feedback into organization operations and the product roadmap.
Operational Support:
Maintain records and data related to partner activities in Salesforce, ensuring accuracy and timely updates.
Program and Event Coordination:
Help coordinate and present virtual training events and other partner-facing initiatives.
Provide administrative support for partner-related meetings, including follow-up communications.
Process Improvement:
Support efforts to identify and implement process improvements to enhance partner engagement and operational efficiency.
Assist in collecting feedback from partners and internal teams to improve our processes.
Resource Development:
Develop resources and materials. Materials include educator newsletter, informational videos, how-to one-pagers, slides, etc., consistent with CareerVillage and/or Coach branding guidelines.

Qualifications:

Bilingual proficiency in Spanish and English (both written and verbal) is required.
Previous experience in education, nonprofit, or community-focused roles is a plus (internships or full-time positions).
Familiarity with project management, customer relationship management, and organizational tools like Salesforce, Asana, and Google Suite is a plus.
Terrific interpersonal skills with an ability to engage and communicate effectively with diverse stakeholders.
Passionate about educational equity and nonprofit work, with a demonstrated commitment to helping underserved communities.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
Flexible, proactive, and “eager to learn” attitude in a fast-paced, mission-driven, tech-forward environment.
Must be willing and able to work Pacific or Central time zones. (Strong preference for Pacific.)

Important Notes:

Employment Type: Full-Time
Reports to: Director of Partner Success
Salary range: $60,000-68,000
Location: We are a remote-first organization and can hire for this role from the following states in the USA: Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Texas, Utah, Virginia and West Virginia.

What we offer:

Mission-Driven Work: Be part of a team dedicated to making a positive impact on Learners’ lives by connecting them with valuable career advice.
Collaborative Culture: Work in a supportive, inclusive environment with passionate professionals committed to driving change.
Professional Growth: Gain experience in nonprofit operations, project management, and partner engagement while learning from experienced leaders in the field.
Starting salary of $60,000-$68,000
Healthcare and dental benefits
401K matching (4%)
$1,500 Professional Development budget
Very generous, unlimited vacation policy

Application Instructions:

To apply, please submit your resume and a brief cover letter detailing your experience and interest in the role via the link provided (it will take you to our application page in Greenhouse). CareerVillage.org is an equal-opportunity employer. We encourage candidates from all backgrounds, including those with experience in education or nonprofits, to apply. Please expect a minimum of 3 rounds in the interview process (initial phone screening and then virtual face-to-face).

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Partner Success Associate